Technical Support Engineer
Location
USA / Contract
Experience
1 – 3 Years Experience
Employment Type
Contract
About the Role
Contract Technical Support Engineer to assist customers and internal teams.
Responsibilities
- Resolve technical issues
- Respond to support tickets
- Diagnose software problems
- Collaborate with engineering teams
- Document solutions
- Provide customer guidance
- Escalate critical issues
- Ensure customer satisfaction
Requirements
- Technical support experience
- Basic programming knowledge
- Understanding of web technologies
- Strong communication skills
- Problem-solving ability
- Ticketing system experience
- Customer-focused mindset